Privacy Policy
Introduction
At cozyoustudioia, we are committed to protecting your privacy in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our garden furniture maintenance services, purchase our care products, or interact with our website.
Information We Collect
We collect information that you provide directly to us when using our services:
- Contact information (name, email address, phone number, mailing address)
- Service requests and preferences for furniture care
- Information about your outdoor furniture pieces requiring maintenance
- Payment information for product purchases and service bookings
- Communication records when you contact our support team
- Membership details if you join our care program
How We Use Your Information
We use the information we collect to:
- Provide garden furniture maintenance and restoration services
- Process orders for care products like teak oil, sealants, and cleaning kits
- Schedule service appointments at your location
- Send maintenance reminders and seasonal care tips
- Communicate about your membership benefits and status
- Improve our furniture care products and services
- Respond to your questions about outdoor furniture maintenance
Information Sharing
We do not sell your personal information to third parties. We may share your information with:
- Service partners who help deliver furniture care services
- Payment processors for secure transaction handling
- Shipping providers for product deliveries
- Legal authorities when required by law
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. All data transmitted through our website is encrypted using industry-standard protocols. We comply with Australian privacy legislation and take reasonable steps to ensure personal information is secure.
Your Rights
Under Australian privacy laws, including the Privacy Act 1988 (Cth), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data where appropriate
- Opt out of marketing communications at any time
- Withdraw consent for data processing where applicable
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached
Privacy Complaints
If you have concerns about how we handle your personal information, please contact us first. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted at:
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Website: www.oaic.gov.au
Phone: 1300 363 992
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
cozyoustudioia
27 Flint St
Wyalkatchem WA 6485, Australia
Email: contact@cozyoustudioia.world
Phone: +61 8 9681 1166